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MasterBot Moderation Hub

Last Updated: July 15, 2026

This document explains the basics, structure, and working rules of moderation. It applies to all moderator roles.

Moderation keeps the server structured, safe, and respectful. The goal is not control for its own sake, but a consistent, fair, and transparent way to handle users and content.

Moderators apply the rules and make decisions based on them.

Main Responsibilities:

  • Reviewing content and user behavior
  • Applying the rules correctly
  • Enforcing actions consistently

Moderators do not create new rules in their daily work. They simply apply the existing ones.

  • Consistency: Treat everyone the same way for the same behavior, no matter who they are.
  • Transparency: Your decisions must be clear and easy to explain.
  • Fairness: Actions depend on how serious the issue is and how often it happens. The goal is a stable community, not punishment.

The official rules are the base for all decisions. This document supports them but does not replace them.

Key points:

  • The official rule set always has priority.
  • Moderators must stay updated on any changes.
  • Rule changes apply immediately.

Moderation actions follow clear levels of escalation:

5.1 Verbal Warning

Informal notice for minor or unclear cases. No formal log is required.

5.2 Formal Warning

A logged action with a clear rule reference. Used for repeated or more serious issues.

5.3 Temporary Timeout

Temporary restriction of features. Logged with a reason. Escalates if behavior continues.

5.4 Suspension / Ban

Temporary or permanent. For serious or repeated violations. Must be clearly documented.

5.5 Special Cases

Immediate escalation is possible for severe cases. A review after the action is recommended.

5.6 Balanced Actions

Actions must match the severity of the behavior. Repeated issues increase the escalation level.

Rude Message

"You don't know anything."
Review: Low severity
Action: Verbal warning or mod note

Spam

Repeated posting after a warning
Action: Temporary timeout
Reason: Repeated behavior

Provocation

Repeated disruption in discussions
Action: Formal warning
Reason: Pattern of behavior

Severe Violations

Illegal or serious harmful content
Action: Ban (temporary or permanent)
Reason: Immediate escalation needed

  • 7.1 Review: Check reports, system flags, or direct observation.
  • 7.2 First Evaluation: Check the rules and the context.
  • 7.3 Decision: Choose the right action level.
  • 7.4 Communication: Keep it clear, short, and factual.
  • 7.5 Documentation: Log the incident, rule, action, and reason.
  • 7.6 Escalation: Escalate if the case is unclear or serious.
  • 7.7 Uncertainty: Asking questions is normal and encouraged.

Moderation communication must be factual, neutral, and based on rules.

Avoid:

  • Personal opinions
  • Emotional reactions
  • Long debates

Moderation is not a negotiation.

Every important action must be logged. This includes:

  • Description of the incident
  • Rule reference
  • Action taken
  • Reason for the action

Goal: Consistency, traceability, and accountability.

Moderation improves over time through:

  • Regular review of decisions
  • Team alignment and discussion
  • Adjustments when issues repeat
  • Continuous improvement of consistency

Internal data is confidential.

  • Use it only for moderation purposes
  • Do not share it outside the team
  • Access is based on your role
  • No personal use allowed

Moderation history exists only to help make better decisions.

The following behaviors are strictly forbidden:

  • Unjustified or subjective decisions
  • Personal conflicts influencing moderation
  • Abuse of moderator power
  • Non-transparent decisions
  • Leaking internal information
  • Intentionally avoiding escalation
  • Emotion-driven moderation

Moderators must keep a neutral presence outside the server.

Not Allowed:

  • Competitor logos or branding
  • Direct references to competing services
  • Content suggesting affiliation with other platforms

Moderators represent the server. Your public presence must remain neutral and not create confusion about where you belong.

Trial Moderators: In training. Handle simple cases. Must ask for help with complex cases.

Moderators: Full responsibility. Apply rules, document actions, and escalate when needed.

Lead Moderator: Final authority. Handles complex or disputed cases. Mentors the team and ensures consistency.

Responsibility Rule: Clear separation of roles. Escalate when unsure. The Lead Moderator is the final decision point.

Disclaimer

This rulebook is intended as a practical summary and may not always be fully accurate, complete, or up to date. For the official and most current guidance, please always refer to the official Discord channel.

  • No spam or flooding (too many messages, emojis, caps, or repeated content).
  • Swearing is allowed, but keep it limited and never direct it at others.
  • Avoid excessive caps or disruptive formatting.
  • Pinging Trolens or Megs is forbidden.
  • Talking about Vencord or other Discord extensions is forbidden.

Please avoid political discussions, debates, or politically charged content. This community is not a place for political arguments or campaigning.

  • No harassment, hate speech, discrimination, or personal attacks.
  • No bullying, threatening, or targeting other members.
  • Respect different opinions.

Constructive criticism and honest feedback are always welcome. However, bad-faith complaints, platform-bashing, and provocative comparisons with competitors will result in an immediate and permanent ban.

  • Stay on topic in the correct channels.
  • Follow any channel-specific rules.
  • Use appropriate language where required.
  • No Discord server invites without approval.
  • You may share relevant external links if they fit the conversation.
  • No malicious links (phishing, malware, etc.).
  • No unsolicited advertisements. Staff may remove any link at their discretion.
  • No explicit, sexual, or graphic content.
  • No excessive gore.
  • Keep content appropriate for the channel.
  • No sharing illegal content.
  • No piracy, hacking, or malicious tools.
  • No encouragement of self-harm or dangerous activities.
  • Do not share personal information (yours or others').
  • No doxxing.
  • No recording or sharing private conversations without consent.
  • Do not impersonate staff, members, or public figures.
  • No misleading usernames, nicknames, or profiles.
  • Listen to moderators and admins.
  • Do not argue publicly about moderation decisions.

All members must comply with Discord's Terms of Service, Community Guidelines, and Privacy Policy. Violations result in moderation action.

Staff reserve the right to take action against any behavior that is disruptive or harmful, even if it is not explicitly listed in these rules.

Punishment Track

If a rule is broken, you may receive one of these actions depending on your history. Severe violations can skip steps or result in an instant ban.

1st OffenseWarning
2nd Offense1 Day Timeout
3rd Offense1 Week Timeout
4th Offense1 Day Temporary Ban
5th Offense1 Week Temporary Ban
6th OffenseBan (Appeal possible)

After a Successful Appeal:

1st Offense1 Day Temporary Ban
2nd Offense1 Week Temporary Ban
3rd OffensePermanent Ban (Final)
Note: Compromised accounts may be banned instantly to prevent damage. An unban request with proof of recovery will reset your track.

This section helps when rules are not clear or there are multiple possible actions.

Decision Order:

  • 1. Rule clarity
  • 2. Context of the situation
  • 3. Pattern of behavior (repetition)
  • 4. Real impact over assumed intention
  • 5. Can the action be reversed?

Core Principle

If multiple actions are possible:

  • Choose the least severe action that still works.
  • Escalate mainly if the behavior repeats.
  • Only escalate directly in very severe cases.

Typical Scenarios:

  • Sarcasm: Look at the full context, not just one message.
  • Borderline Case: Usually a warning is better than a formal punishment.
  • Unclear Provocation: Observe or warn, do not punish immediately.
  • Emotional Outburst: Is it a one-time reaction or a repeated pattern?

Common mistakes in moderation decisions:

  • Over-escalation: Action is too harsh for the behavior.
  • Under-escalation: Action is too weak for repeated issues.
  • Context Loss: Deciding based on one message without looking at history.
  • Intention Bias: Guessing why someone did it instead of looking at the impact.
  • Inconsistency: Treating similar cases differently without a good reason.

How to Correct: Compare with past cases, focus only on rule-based facts, and document it as a learning case.

Standardized communication ensures neutrality and consistency.

Principles: Be factual, neutral, short, and rule-based. Do not negotiate.

Templates:
  • Warning: Notice about behavior without formal escalation.
  • Formal Warning: Documented violation with an escalation note.

De-escalation Rules:

  • No emotional language.
  • No arguing or defending your decision.
  • No guessing intentions.
  • Keep it professional, not personal.
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Moderation Hub Quiz

Test your knowledge of the moderation rules and principles. Please answer every question in your own words.